Q: Does the price include setup and delivery?
A: Yes, although additional fees may apply for areas farther out. Prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but please note that due to rising gas prices and the possible need for an extra truck and labor, travel fees can be higher. Please call our office for a current quote.
Q: Does the standard 24-hour rental time include setup time?
A: No. We arrive early to set up so you get the full rental time.
Q: When do you set up?
A: It depends on how many rentals we have that day. Generally, we arrive 1 to 3 hours before the rental time begins. On busier days, setup may occur up to 4 hours in advance. If so, we will call the Friday before to confirm someone will be at the location.
Q: Are the units clean?
A: Yes. All units are cleaned and disinfected after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the unit at all times. If unplugged, it will deflate. We require an outlet within 100 feet or a generator. We provide heavy-duty extension cords.
Q: What about parks? Do parks have electricity?
A: Most parks do not have electricity. If setting up at a park, you will need to rent a generator. We offer generator rentals. Also, park spaces are typically first come, first served.
Q: What payment methods do you accept?
A: We accept all major credit cards.
Q: What if we need to cancel?
A: Please refer to our policies page for full details.
Q: Do you require a deposit?
A: Yes, all orders require a $100 credit card deposit. If you cancel before your rental, you will receive a rain check valid for one year.
Q: How big are the units?
A: Most units are 15ft x 15ft, slightly larger than many competitors. Please review the space requirements listed with each item. Units require additional room for staking, blowers, and clearance from walls or trees. If unsure, measure your space in advance.
Q: Are there special requirements for larger units?
A: Yes. Please review the requirements listed with each unit. You will need at least 4 feet of access to the setup area. Some units weigh up to 650 pounds, so a clear path is required.
Q: What surfaces can you set up on?
A: We can set up on grass, dirt, asphalt, and concrete. We do not set up on rocks, as they can damage the units.
Q: Can we see a copy of your contract and safety rules?
A: Yes. A link is included in your receipt after ordering, or you can contact our office.
Q: Are we responsible for damage to the unit?
A: You are not responsible for normal wear and tear. However, damage caused by negligence or failure to follow safety rules may result in repair or replacement costs. We review all safety rules with you to help avoid this.
Still have a question?
Call or write:
Phone: (432) 231-7917
Phone: (432) 238-4979
Email: westtxpartyrentals@gmail.com
